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Academic Journal

New public management: evaluating the success of total quality management and change management interventions in public services from the employees' and customers' perspectives.

Authors : Scharitzer, Dieter; Korunka, Christian

Source: Total Quality Management. Sep2000, Vol. 11 Issue 7, pS941. 13p.

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Academic Journal

Northern Ireland Electricity and the performance management movement: how five major organizational business units compare.

Authors : Henderson, Joan; O'Neill, Edel

Source: Total Quality Management. Jul2000, Vol. 11 Issue 4/5/6, pS521. 9p. 2 Diagrams, 5 Charts.

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Academic Journal

Policy and practice: an investigation of organizational change for service quality in the public sector in Northern Ireland.

Authors : Hazlett, Shirley-Ann; Hill, Frances

Source: Total Quality Management. Jul2000, Vol. 11 Issue 4/5/6, pS515. 6p.

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Academic Journal

Process performance measurement system: a tool to support process-based organizations.

Authors : Kueng, Peter

Source: Total Quality Management. Jan2000, Vol. 11 Issue 1, p67-85. 19p. 6 Diagrams.

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Academic Journal

A hierarchical framework for a quality information system.

Authors : Naveh, Eitan; Halevy, Avner

Source: Total Quality Management. Jan2000, Vol. 11 Issue 1, p87-111. 25p. 3 Diagrams, 2 Graphs.

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Academic Journal

Going against the national cultural grain: a longitudinal case study of organizational culture change in Turkish higher education.

Authors : Herguner, Gulten; Reeves, N. B. R.

Source: Total Quality Management. Jan2000, Vol. 11 Issue 1, p45-56. 12p. 10 Charts.

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